We have delivered a step change in our strategic delivery through making the necessary business acquisitions and investments to strengthen our capabilities, broaden our retailer proposition, improve engagement and service quality for our clients and retailers and identify new areas of growth in our core UK market.
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Priority 1
Embed PayPoint Group at the heart of SME and convenience retail businesses
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Counter Cash live in 2,624 sites, offering vital access to cash over the counter and complementing existing ATM estate
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SME proposition enhanced, including Handepay one-month rolling contract launched successfully to over 2,300 SMEs, business finance via YouLend with over £8.5m lent across PayPoint and Handepay, and new technology developed
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Snappy Shopper live in 269 sites, helping retailer partners offer local home delivery and click and collect
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Strong sales team delivery across PayPoint and Handepay, with over 6,900 installs across both businesses, increased engagement, visits, training and support for retailers and SMEs and uniting under new Sales Director
Priority 2
Become the definitive technology-based e-commerce delivery platform for first and last mile customer journeys (E-commerce business division)
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Parcel transaction growth of +25.2% year on year vs FY21, driven by best ever peak Christmas performance, strong Q4 with transactions +38.8% year on year driven by a resurgence in the clothing and footwear categories and continued improvements to the consumer in-store experience, particularly through our investment in ‘print in store’ technology
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New partnership launched with Randox, enabling consumers to order tests online for click-andcollect at over 2,000 Collect+ sites
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Expanding services to existing clients with DHL in-store returns and Amazon returns, enabled by further Zebra label printer rollout
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First multi-carrier innovation, trends and future opportunities workshop held in January 2022 to review best practice and performance from the successful peak 2021 period and agree initiatives to drive further excellence
Priority 3
Sustain leadership in ‘pay-as-you-go’ and grow digital payments (Payments & Banking business division)
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Continued diversification from cash to digital with 28 new client services now live, 19 coming from non-energy sectors and 18 taking digital payments solutions, supported by development of additional capabilities, including Open Banking and new Direct Debit platform
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New Payment Exception Service launched via i-movo for DWP, contributing £1.6m of net revenue
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First major digital contract now live with Optivo, one of the UK’s largest housing associations
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Acquisition of RSM 2000 completed on 12 April 2021 – positive contribution of £1.1m net revenue with charity and housing sector action plan underway to expand digital payments services to new and existing clients
Priority 4
Build a delivery focused organisation and culture (PayPoint Group)
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Anna Holness joined the Executive Board as Sales Director in January 2022, leading the retail and card services sales teams across PayPoint and Handepay
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Four internal promotions made to the Executive Board in January 2022, recognising their critical roles in delivering our growth agenda: Jo Toolan, Head of Client Management; Jay Payne, IT Service and Operations Director; Chris Paul, Head of Corporate Finance; and Steve O’Neill, Corporate Affairs and Marketing Director
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Integration work now complete for acquisitions of Handepay/Merchant Rentals, RSM 2000 and i-movo
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Further development of our ESG approach, with core ESG Working Group formed to analyse cross-industry best practice, seek feedback from external stakeholders and investors, and recommend workstreams and targets for the business to prioritise